We aim to respond to all enquiries within 24 hours, however during peak periods the timeframe may be slightly extended.

Back to Shop

STAX. 

<p><span style="box-sizing: inherit; font-weight: 400; color: rgb(0, 0, 0); font-family: Inter;">All returns for refund come with a fee of $8.95, that will be deducted from your refund to cover shipping and handling fees. If you select a return for Exchange or Store Credit, the handling fee is only $5.96.&#xA0;</span></p>

All returns for refund come with a fee of $8.95, that will be deducted from your refund to cover shipping and handling fees. If you select a return for Exchange or Store Credit, the handling fee is only $5.96.

Are there any fees associated with a return?

Returns & Exchanges

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

Order delays during sales/launches

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

How does Same Day Delivery work?

Shipping

What is your return policy?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

Are there any fees associated with a return?Updated 6 months ago