We aim to respond to all enquiries within 24 hours, however during peak periods the timeframe may be slightly extended.

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STAX. 

<p><span style="box-sizing: inherit; font-weight: 400; font-family: Inter; color: rgb(0, 0, 0);">We aim to process all returns within 10 business days of receiving your items. You will be contacted via email with the details of your processed return. Please note, this time period may vary slightly in busy periods. If your return is not processed within 10 days of being marked delivered, please reach out so that a member of our team can look into this for you!</span></p>

We aim to process all returns within 10 business days of receiving your items. You will be contacted via email with the details of your processed return. Please note, this time period may vary slightly in busy periods. If your return is not processed

How long will it take my return to be processed?

Returns & Exchanges

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

Order delays during sales/launches

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

How does Same Day Delivery work?

Shipping

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

What should I do if I am getting a 'label error' when trying to return an item?

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

KING ST, SYDNEY

BROADWAY, SYDNEY

WARRINGAH, SYDNEY

QV, MELBOURNE

HIGHPOINT, MELBOURNE

HAY ST MALL, PERTH

Stores

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

How long will it take my return to be processed?Updated 6 months ago