We aim to respond to all enquiries within 24 hours, however during peak periods the timeframe may be slightly extended.

Back to Shop

STAX. 

Our Melbourne pop-up store is located at 240-242 Lonsdale St, Melbourne VIC 3000Mon 10am-6pmTue 10am-6pmWed 10am-6pmThu 10am-6pmFri 10am-8pmSat 10am-5pmSun 10am-5pmPlease note, opening hours are subject to change. These times do not reflect public holiday times.&#xA0;For any QV related inquiries, please contact the store directly on 0498 113 015

Our Melbourne pop-up store is located at 240-242 Lonsdale St, Melbourne VIC 3000. Mon 10am-6pm. Tue 10am-6pm. Wed 10am-6pm. Thu 10am-6pm. Fri 10am-8pm. Sat 10am-5pm. Sun 10am-5pm. Please note, opening hours are subject to change. These times do not r

QV, MELBOURNE

Stores

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

Order delays during sales/launches

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

How does Same Day Delivery work?

Shipping

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

Returns & Exchanges

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

KING ST, SYDNEY

BROADWAY, SYDNEY

WARRINGAH, SYDNEY

HIGHPOINT, MELBOURNE

HAY ST MALL, PERTH

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

QV, MELBOURNEUpdated a month ago