Orders

Why haven't I received a confirmation email?

Occasionally a system error can prevent an order confirmation from being sent successfully. Please check your junk/spam folder to ensure that your order confirmation has not ended up in there. If you are still unable to locate your order confirmation

Can I edit/change my order?

As all orders are processed automatically and sent straight to our warehouse for dispatch, any changes cannot be guaranteed. Please contact us as soon as possible should you wish to make any amendments to your order, our team will do our best to faci

I made a mistake entering my address, can this be amended?

Please contact us as quickly as possible and include your order number with the correct address. If the order has not yet been processed, we will do our best to update it before it ships. If the order has been shipped already, the quickest way to upd

Can I cancel my order?

Once an order has been confirmed, it is processed automatically and unfortunately cannot be cancelled. Once you receive your order you are more than welcome to return it for a full refund.

I have received a faulty item, what do I do?

Please reach out to our customer service team with images of the faulty item and your order number and our customer service team will assist you with a replacement or refund. Please do not lodge a return for an item you believe to be faulty.

I have received the incorrect item, what do I do?

Please reach out to our customer service team with images of the incorrect item and your order number. Our team will be happy to organise for the correct item to be shipped out ASAP for no extra charges. Please do not lodge a return for an incorrect

My tracking has updated to Return to Sender

There are a multitude of reasons why your order may have been returned to us by Auspost or DHL. Unfortunately this is out of our control however please reach out to us so that we can organise a reshipment for you ASAP.

What happens if Auspost or DHL loses my order?

Please reach out to us and a member of our team will be happy to organise a reshipment of your order. Please note, we must follow the appropriate steps to investigate this and will need to lodge an inquiry with Auspost before any reshipments can be o

What forms of payment do you accept?

We accept Visa, Mastercard, AMEX, Paypal, Afterpay, ZipPay, LayBuy, ApplePay, GPay, ShopifyPay. Please reach out if you are having trouble checking out with any of these payment methods.