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Orders

Why haven't I received a confirmation email?

If you haven’t received an order confirmation, it may have been filtered into your spam or junk folder - be sure to check there first. If you still can’t find it, our team can verify whether your order was successfully processed. While we’re unable t

Can I edit/change my order?

Once an order is placed, it’s automatically processed and sent to our warehouse for dispatch, meaning changes aren’t guaranteed. However, if you need to make any adjustments, reach out to us as soon as possible, and we’ll do our best to assist.

I made a mistake entering my address, can this be amended?

If you’ve made a mistake with your address, contact us as soon as possible with your order number and the correct details. If your order hasn’t been processed yet, we’ll do our best to update it. However, if it has already shipped, the fastest way to

Can I cancel my order?

Once an order is confirmed, it’s processed automatically and, unfortunately, cannot be canceled. If you’d still like to cancel, reach out to us as soon as possible, and we’ll do our best to assist. Otherwise, you’re welcome to return your order for a

I have received a faulty item, what do I do?

Please contact our Client Services team with your order number and clear images of the faulty item. We’ll assist you with a replacement or refund. Kindly refrain from lodging a return for a faulty item - our team will guide you through the next steps

I have received the incorrect item, what do I do?

Please contact our Client Services team with your order number and clear images of the item received. We’ll ensure the correct item is shipped to you as soon as possible at no extra cost. Kindly refrain from lodging a return - our team will handle ev

My tracking has updated to Return to Sender

There are several reasons why your order may have been returned to us by Australia Post or DHL. While this is beyond our control, we’re here to help. Please reach out to us, and we’ll arrange a reshipment for you as soon as possible.

What happens if Auspost or DHL loses my order?

If your order has been lost in transit, please contact us, and our team will assist in arranging a reshipment. However, we’re required to follow the necessary steps to investigate the issue first, which includes lodging an inquiry with AusPost or DHL

What forms of payment do you accept?

We accept Visa, Mastercard, AMEX, Paypal, Afterpay, ZipPay, LayBuy, Klarna, ApplePay, GPay, ShopifyPay. Please contact us if you are having trouble checking out with any of these payment methods.