Ordering a product on pre sale allows you to reserve an item that has sold out, prior to its restock. The wait time for presale items can range between 2-10 weeks. This time frame is approximate, and is subject to change. Please refer to our Pre Sale

Ordering a product on pre sale allows you to reserve an item that has sold out, prior to its restock. The wait time for presale items can range between 2-10 weeks. This time frame is approximate, and is subject to change. Please refer to our&#xA0;<a class="fr-strong" href="https://stax.com.au/pages/pre-order-updates">Pre Sale Updates</a>&#xA0;page for specific timeframes. Please note, stock can sell out on pre sale.

What is a pre sale order and how does it work?

Yes, you may purchase pre sale and non-pre sale items in the same order. Please note: your in stock items will be held and shipped together with your pre sale items once they are back in stock. You will receive a confirmation email as soon as your or

Yes, you may purchase pre sale and non-pre sale items in the same order. Please note: your in stock items will be held and shipped together with your pre sale items once they are back in stock. You will receive a confirmation email as soon as your order is shipped. To organise split shipping, please contact our customer service team. Keep an eye on your inbox for email updates regarding your order.

Can I order pre sale and non-pre sale items in the same order?

We aim to respond to all enquiries within 24 hours, however during peak periods the timeframe may be slightly extended.

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STAX. 

Pre Sale

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

Order delays during sales/launches

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

How does Same Day Delivery work?

Shipping

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

Returns & Exchanges

KING ST, SYDNEY

BROADWAY, SYDNEY

WARRINGAH, SYDNEY

QV, MELBOURNE

HIGHPOINT, MELBOURNE

HAY ST MALL, PERTH

Stores

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?