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STAX. 

Same Day Delivery is available Monday-Friday in Sydney Metro only. All Same Day Delivery orders are shipped using Auspost/Startrack. Please order before 1pm on a business day to receive your order between 6-9pm the same day.&#xA0;Please note: any Same Day Delivery orders placed outside of this window will be shipped via Same Day on the next available business day.&#xA0;If you select Same Day Delivery on the weekend or a public holiday, your order will be sent via Same Day the next business day.&#xA0;If you have ordered via Same Day Delivery on a business day and it does not arrive within the quoted timeframe, please reach out to us so that a member of our team can refund your shipping costs and investigate the delay for you!

Same Day Delivery is available Monday-Friday in Sydney Metro only. All Same Day Delivery orders are shipped using Auspost/Startrack. Please order before 1pm on a business day to receive your order between 6-9pm the same day. Please note: any Same Day

How does Same Day Delivery work?

Shipping

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

Order delays during sales/launches

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

Returns & Exchanges

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

KING ST, SYDNEY

BROADWAY, SYDNEY

WARRINGAH, SYDNEY

QV, MELBOURNE

HIGHPOINT, MELBOURNE

HAY ST MALL, PERTH

Stores

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

How does Same Day Delivery work?Updated a month ago