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STAX. 

<p>Our website has been optimised for all global markets. Based off of best practice in each country, you will either pay your duties and taxes at checkout or they will be included in the product price. For countries that prefer to pay duties and taxes upon delivery, this has also been configured. For any questions at all, please reach out to our dedicated Client Services team.&#xA0;</p><p>For all markets that prefer to pay for duties and taxes at checkout or within the product pricing, we guarantee no further fees upon import!</p>

Our website has been optimised for all global markets. Based off of best practice in each country, you will either pay your duties and taxes at checkout or they will be included in the product price. For countries that prefer to pay duties and taxes

International duties and taxes

Shipping

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

Order delays during sales/launches

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

What is Priority Dispatch?

How does Same Day Delivery work?

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

Returns & Exchanges

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

International duties and taxesUpdated 15 hours ago