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STAX. 

We ship Monday to Friday, excluding NSW public holidays. During high-demand periods like launches and sales (including Black Friday), processing and shipping times may take longer than usual. Our team scales up and works extended hours to get your order to you as quickly as possible.If your order experiences a significant delay, please reach out to our Client Services team, and we&#x2019;ll be happy to assist.

We ship Monday to Friday, excluding NSW public holidays. During high-demand periods like launches and sales (including Black Friday), processing and shipping times may take longer than usual. Our team scales up and works extended hours to get your or

Order delays during sales/launches

Shipping

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

How does Same Day Delivery work?

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

Returns & Exchanges

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

Order delays during sales/launchesUpdated 2 months ago