We aim to respond to all enquiries within 24 hours, however during peak periods the timeframe may be slightly extended.

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STAX. 

<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales (including Black Friday), processing and shipping times may be slightly delayed. Our team scales up considerably and works overtime during these periods to make sure you get your package as soon as possible. However, if your order is significantly delayed please reach out so our team can look into this one for you.</span></p>

We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales (including Black Friday), processing and shipping times may be slightly delayed. Our team scales up considerably and works overtime dur

Order delays during sales/launches

Shipping

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

How does Same Day Delivery work?

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

Returns & Exchanges

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

KING ST, SYDNEY

BROADWAY, SYDNEY

WARRINGAH, SYDNEY

QV, MELBOURNE

HIGHPOINT, MELBOURNE

HAY ST MALL, PERTH

Stores

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

Order delays during sales/launchesUpdated a month ago