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Returns & Exchanges

What is your return policy?

We are sure you will love your STAX. as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with an EXCHANGE, REFUND or 120% STORE CREDIT (excluding shipping & processing fees). Please visit our Return

Are there any fees associated with a return?

All returns come with a fee of $8.95, that will be deducted from your store credit, refund or exchange to cover shipping and handling fees.

Am I able to make an international return?

International returns can be facilitated through our portal however international customers are required to cover their return postage. Duties, taxes, and VAT are not refunded on international returns. We do not currently offer international exchange

Afterpay Returns

If you have purchased through AfterPay (or any other payment merchants), the returns process is the same as normal. However, if you opt for a 120% Store Credit, once your credit is issued your AfterPay payment plan will continue. If you opt for a ref

Can I return sale items?

Sales items are purchased as final sale and not eligible for return, exchange or refund. This includes items purchased during Black Friday or Shock Sales. Afterpay Day sale items are eligible for return through our returns portal.

Are there any items I cannot return?

For hygiene reasons, we do not accept returns of Face Masks, G-Strings and AW Body Suits.

How long will it take my return to be processed?

We aim to process all returns within 10 business days of receiving your items. You will be contacted via email with the details of your processed return. Please note, this time period may vary slightly in busy periods. If your return is not processed

What should I do if I am getting a 'label error' when trying to return an item?

If you encounter a 'label error' when attempting to return an item via our returns portal, please reach out to us. Please provide us with the order number in reference to your failed label. Our team will be able to assist you by sending you your labe